AMS.NET Employment

1. Acts as a mentor and provides guidance, training and support to engineers and technicians
2. Maintains open and professional communication with customers and AMS.NET employees at all times.
3. Maintains accurate time tracking in accordance with AMS.NET procedures
4. Performs adds, moves and changes to AMS.NET customer systems and technology
5. Generates and accurately maintains network and system documentation
6. Supports customer systems that are under contract with AMS.NET
7. Troubleshoots and supports technology for networks, data centers and communication systems
8. Assists in maintaining and monitoring AMS.NET corporate infrastructure

1. Hands-On troubleshooting skills including:
   • Active Directory
   • DHCP
   • DNS
   • IIS
   • Group Policy
   • ACL/File Permission
   • File/Print Services
   • Client Operations
   • Microsoft Exchange
   • Server Upgrades/Migrations
   • Operating System/Application Updates
   • Basic Network WAN/LAN and Wireless
   • Basic Network Security a plus
2. Professional communication skills – both written and verbal
3. Ability to meet deadlines, work under pressure and multi-tasking
4. Ability to read and understand technical documents (safety rules, maintenance instructions and procedure manuals) and pass related examinations
5. Working knowledge of Microsoft Office Suite programs (Word, Excel, Outlook, PowerPoint)
6. Ability to quickly learn and apply evolving technologies
7. Troubleshoot, identify, correct and provide root cause analysis of technical issues
8. Ability to identify and resolve customer service problems including the ability to escalate the issue to a higher level when necessary
9. Strong analytical and problem solving skills
10. Strong time management skills including ability to prioritize activities effectively
11. Strong organizational skills
12. Firm understanding and working knowledge of the technology and installation requirements for networks, data centers and communication systems

Education and Experience

• High school diploma or equivalency
• Degree in telecommunications, science or engineering preferred
• 5 years’ experience in technical engineering environment and/or design preferred

Certifications

• Microsoft and/or Network Manufacturer

certifications a plus

Special Physical Demands

• Ability to lift 50 lbs
• Ability to climb a ladder
• Ability to work in tight or confining work spaces
• Ability to work in dusty and/or hot environmental conditions

Job Requirements

• Pre-employment background check required
• Valid California driver’s license
• Good driving record
• A well maintained automobile in good operating condition
• Auto insurance
• Occasional travel required